Terms of Use

These Terms and Conditions explain the rules that apply when you use Pretty Wins. They set out the relationship between us and our users, and describe responsibilities, account handling, promotions, payments and how we deal with disputes. By registering or using the site you agree to comply with these terms and any additional rules published on the site from time to time.

Account responsibilities

Users must provide accurate information when registering and keep account details up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. If you suspect unauthorised access you must notify us immediately. We may suspend or close accounts where there is evidence of fraud, multiple accounts, or breach of these terms.

Eligibility requirements

To use PrettyWins you must be at least 18 years old and legally permitted to gamble in your jurisdiction. We reserve the right to restrict access from certain countries and to refuse service where required by law. Identification and other documentation may be requested to verify age and identity before withdrawals are processed.

Acceptable platform use

Our services are provided for lawful, personal use only. You must not use the platform for money laundering, account sharing, collusion, or any activity that compromises the integrity of play. Automated systems or bots are not permitted. We may monitor play and suspend or close accounts where suspicious or abusive behaviour is detected.

General bonus and promotion rules

Promotions operate under separate terms which form part of these Conditions. Bonuses and free spins may carry wagering requirements, game restrictions, time limits and conversion caps. Unless expressly permitted, only one account per person, household or address may claim a promotion. We reserve the right to withhold or reclaim bonus funds where bonus abuse is suspected or where eligibility requirements are not met.

Deposits and withdrawals

Payment methods accepted on the site include mainstream debit card and e-wallet options. Minimum deposit and withdrawal amounts may apply and are shown on the payments page. Withdrawals are subject to verification checks and may be delayed until identity, source of funds or other documents are provided. Fees and processing times are displayed in your account. We will not process withdrawals to third party accounts.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will aim to resolve disputes promptly and fairly. Where an issue cannot be resolved directly we will provide details of any independent dispute resolution or regulatory body that may be appropriate for your case, where applicable and subject to the relevant jurisdiction.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be notified on the site or by email where possible. Continued use of the service after changes have been published constitutes acceptance of the revised terms. It is your responsibility to review the terms regularly.

Responsible play

We encourage responsible gambling. Tools such as deposit limits, time-outs and self-exclusion are available in your account settings. Help and information, including links to independent support organisations, are provided for those who need assistance.