Privacy and Data Policy
Welcome to the Pretty Wins privacy policy. This page explains how we collect, use and protect the personal information you give us when you register, deposit, play or otherwise interact with our online casino services. We take your privacy seriously and aim to be clear about what data we hold and how it is used.
Types of data we collect
Personal data
When you create an account we collect personal details such as your name, date of birth, contact information and address. We also collect identity documents where verification is required, and any information you provide when you contact our support team.
Technical data
We gather technical information about how you access our site, including IP address, device and browser details, operating system, screen resolution, and pages visited. This helps us maintain the service and improve site performance.
Transactional data
We record details of deposits, bets, wins, withdrawals and payment method identifiers. Payment processing data is handled by third-party payment providers and is used to complete transactions and prevent fraud.
How we use your information
We use data to operate your account, process payments, verify identity and eligibility, provide customer support, and detect or prevent fraud. Data may also be used to personalise your experience, display relevant offers, and run lawful compliance checks. Where we rely on consent for marketing, you can withdraw that consent at any time.
Data protection practices
We store your information securely and apply appropriate administrative, technical and physical safeguards to protect it. Access to personal data is restricted to authorised personnel and third-party service providers who need the information to perform services on our behalf. We follow applicable data protection laws and update our security measures as needed.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support login sessions, analyse site performance and deliver relevant content. Some cookies are essential for the service to function, while others are optional analytics or advertising cookies. You can manage cookie settings through your browser and the cookie controls on our site.
User rights
You have rights to access, correct, delete or restrict processing of your personal data, and to object to certain types of processing. Where processing is based on consent you may withdraw consent at any time without affecting processing already carried out.
Access, correction and deletion
To exercise your rights or to request a copy of the personal data we hold, please contact our support team at [email protected]. We will respond to verifiable requests in line with applicable law and our verification procedures to protect your information.
Information sharing and third parties
We may share data with payment processors, identity verification services, fraud prevention partners, analytics providers and other service suppliers necessary to operate the service. We may also disclose information where required by law or to protect our rights. All third parties are required to protect your data and only process it for permitted purposes.
Privacy policy updates
We may update this policy from time to time. Significant changes will be posted here with the date of the latest revision. If you have questions about how we handle your data or about PrettyWins privacy practices, please contact [email protected].