Responsible Gambling Policy

At Pretty Wins we take safer gambling seriously. We want every player to enjoy controlled play, so we provide clear tools and practical guidance to help you manage time, money and activity on your account. If you ever need support, we will work with you to put protections in place quickly and discreetly.

Player protection principles

We promote responsible play by offering straightforward controls, clear information and prompt support. We expect players to gamble within their means, and we reserve the right to intervene where behaviour suggests a player may be at risk. We also require account verification before withdrawals to protect customers and reduce harm.

Activity-control tools

You can use a range of account tools to control play. These include deposit limits, loss limits, session time limits, daily or weekly breaks and self-exclusion. Tools are available in your account settings or via our support team at [email protected] who can apply limits on your behalf.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you put into your account. Limits take effect immediately or after a brief cooling-off period, depending on the change you choose. If you need to lower a limit we can apply that right away.

Loss limits

Loss limits help you cap net losses over a chosen period. You can set or reduce a loss limit from your account area. If you reach a loss limit, play will be restricted until the period resets or you amend the limit with any required waiting period.

Time limits and session controls

Use session limits and regular breaks to control play time. You can set reminders, force short time-outs or take a longer account break. These options make it easier to step away when you need to.

Self-exclusion

If you need to stop playing for a longer period, self-exclusion is available. You can choose a temporary break or a longer exclusion period. During self-exclusion your account will be blocked from play and we can remove you from marketing contact lists. We will explain the next steps and provide information on re-activation where appropriate.

Signs of problematic behaviour

Watch for signs such as chasing losses, borrowing money to play, neglecting work or family, hiding gambling activity or sudden changes in mood linked to play. If you or someone close to you shows these signs, consider using our controls or seeking help.

Tips for maintaining control

Set realistic deposit and time limits, use session reminders, avoid chasing losses and keep gambling as entertainment rather than a way to make money. Regularly review your activity and bank statements and make use of cooling-off options when you need a break.

Professional help and support organisations

If you need specialist help, we recommend contacting recognised UK services such as GambleAware, GamCare or Gamblers Anonymous. Your GP or local NHS service can also provide advice and referrals. If you require support from our side, contact [email protected] and we will assist you promptly and respectfully.

At PrettyWins we are committed to safer gambling and to helping you stay in control. Please get in touch if you would like assistance setting up tools or discussing safer-play options.